Refund Policy

Last updated: August 26, 2026

Before publishing: replace hello@amarfold.com with a working inbox you actually read, and fill in the operator name and mailing address below. A privacy page with a dead contact address is worse than no page at all.

This is the same promise we make on our main page, written out in full.

The 30-day promise

If your box arrives damaged, or it does not fit your school's rules, send it back within 30 days of delivery and we will refund you. No questions, no hoops.

How to start a return

  1. Message us through Etsy, or email hello@amarfold.com, within 30 days of delivery.
  2. Tell us what went wrong. A photo helps if the box arrived damaged, but we will not argue with you about it.
  3. We will confirm the return address and refund once the box is on its way back.

Refunds

Refunds are issued to the original payment method through Etsy. Etsy processes the payment, so the timing of the refund appearing on your statement depends on your bank.

Personalized boxes

Boxes personalized with a child's name are made for you specifically. The 30-day promise still covers them if the box arrives damaged or does not fit your school's rules. We cannot resell a box with someone else's name on it, so for a change of mind on a personalized order, write to us and we will work something out case by case.

Before publishing: confirm who pays return shipping and write it here in one sentence. Leaving it unsaid causes arguments later. Also make sure this page and your Etsy shop policies say the same thing, because Etsy's policy is what applies at checkout.